Quality Assurance Coordinator

About the role

We are seeking an immediately available Quality Assurance Coordinator to support our retail operations within a financial services environment. The role focuses on maintaining high standards of quality, accuracy and operational excellence across all processes.

Key responsibilities

• Conduct regular monthly audits and produce detailed reports on findings.
• Collaborate with cross‑functional teams to implement corrective actions and process improvements.
• Provide clear, constructive feedback on scorecard results to drive performance.
• Analyse large data sets to identify key drivers and support decision‑making.
• Maintain and update the Quality Management System documentation.

Required profile

• Previous experience in a Quality Analysis or Quality Assurance role, preferably within retail or financial services.
• Strong analytical ability with a keen eye for detail.
• Proven capability to manage multiple priorities and meet tight deadlines.
• Confident decision‑making and the ability to distil complex information into actionable insights.

Required skills

• Experience using a Quality Management System.
• Proficiency with data analysis tools (e.g., Excel, reporting software).

What we offer

• Competitive daily rate of £185 (approximately £48k annualised).
• Hybrid working model – 50% of the month in the office, 35‑hour week with early Friday finish.
• Six‑month rolling contract, inside IR35.
• Opportunity to work within a dynamic, fast‑paced environment.