Quality Assurance Manager – Lending Operations

About the role

We are seeking an experienced Quality Assurance Manager to lead QA activities within our fast‑moving lending operation. You will ensure that underwriting, credit, and AML processes meet the highest standards of quality, compliance and customer outcomes.

Key responsibilities

• Conduct regular QA reviews of underwriting files and assess compliance with credit policy.
• Monitor AML assessment policy compliance, reviewing KYC/KYB due‑diligence documentation.
• Support continuous improvement of underwriting procedures and the QA framework.
• Provide formal feedback, coaching and day‑to‑day query support to Lending Operations teams.
• Report QA outputs, identify trends, risks and improvement opportunities.
• Assist internal and external audit activities and regulatory reviews.

Required profile

• Excellent analytical skills with strong attention to detail.
• Confident judgement and ability to identify risks.
• Strong written and verbal communication.
• Process‑oriented, logical problem‑solving ability.
• Proven quality‑assurance experience in a financial‑services environment.
• Ability to work with numbers and present management information clearly.

Required skills

• Advanced Excel
• Reporting tools such as PowerBI or Quicksight
• Microsoft Word
• Microsoft PowerPoint

What we offer

• Private medical healthcare
• 25 days annual leave plus paid volunteering days
• Competitive benefits package and clear career progression