Reception Agent
Novotel Hotels · Leeds
Job description
About the role
As a Reception Agent you will be the first point of contact for guests, ensuring a warm welcome from arrival through departure and creating memorable experiences throughout their stay.
Key responsibilities
- Greet guests, manage check‑in and check‑out procedures, and settle accounts.
- Respond promptly to guest requests and provide exceptional service.
- Take initiative to personalize each stay and anticipate guest needs.
- Promote hotel facilities and identify up‑selling opportunities to enhance the guest experience.
Required profile
- Service‑focused personality with a passion for hospitality.
- Previous experience in a front‑desk or guest‑service role is preferred.
Required skills
What we offer
- Employee benefit card with discounted rates at Accor properties worldwide.
- Access to learning programs through Accor Academies.
- Opportunities for career development across the hotel network.
- Participation in corporate social responsibility initiatives such as Planet 21.
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Published 1 month ago
Expires 2 days from now
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Novotel Hotels
Leeds
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