Reception & Switchboard Operator

About the role

We are seeking a Reception & Switchboard Operator to be the face and voice of a prestigious international law firm in the City of London. Working within a small, dynamic team, you will manage the front‑of‑house experience for 460 employees and their guests, supporting a forthcoming site expansion.

Key responsibilities

• Answer and route all switchboard calls with clear, professional communication.
• Welcome visitors, manage the reception desk and maintain the guest journey.
• Handle room‑booking reservations and ensure meeting rooms are prepared to a high standard.
• Coordinate catering and hospitality requests in partnership with external providers.
• Maintain the business email inbox and keep reception records up to date.
• Provide flexible desk‑to‑desk support across the two client floors and ground‑floor reception.

Required profile

• Experience in guest services or front‑of‑house roles, preferably within a corporate or legal environment.
• Strong understanding of confidentiality and client care standards.
• Ability to multitask, stay calm under pressure and deliver precise communication.
• Professional appearance and a commitment to representing the organisation positively.

Required skills

• Proficiency with computerised room‑booking systems.

What we offer

• Competitive salary of £36,500‑£38,500 per year.
• Full‑time permanent contract (40 hours/week, shift rota between 07:30‑18:00).
• Travel and grocery discounts, life assurance, cash rewards and a contributory pension.
• Wellness programmes, Employee Assistance, digital GP services.
• Learning and development opportunities, WOW Awards and a paid day off for charitable work.