Receptionist / Admin Assistant

About the role

This position provides a professional reception and switchboard service for visitors, staff and callers within a Child and Adolescent Mental Health Service (CAMHS) environment. The role supports the manager and administrative team while delivering excellent customer care.

Key responsibilities

• Answer and direct calls using the switchboard, ensuring minimal delay.
• Welcome young people, relatives and visitors, assisting with enquiries and escorting them as needed.
• Handle face‑to‑face and telephone queries discreetly, following appropriate protocols.
• Take accurate messages and distribute them promptly.
• Manage incoming and outgoing correspondence, date‑stamp, and distribute post.
• Operate photocopier and other office equipment competently.
• Maintain supplies of forms and paperwork for the unit.
• Process new client files and maintain records using the Patient Administrative Systems.
• Maintain building and staff information for the Site Responsible Officer.
• Manage the electronic room‑booking system.
• Keep reception and waiting areas tidy; update notice boards.
• Provide cover for other administrative staff when required.
• Ensure statutory and mandatory training compliance is maintained.
• Undertake any additional duties as directed.

Required profile

• Professional, friendly and courteous demeanor.
• Ability to handle confidential information with discretion.
• Strong organisational and multitasking skills.
• Commitment to the Trust’s values, equality and diversity.
• Flexibility to work constructively with colleagues and adapt to changing needs.

Required skills