Receptionist & Administrator – Front of House

About the role

The Pier Road Project is a busy community drug and alcohol service in Bexley. We are looking for a Receptionist/Administrator to be the first point of contact for service users, visitors and callers, and to provide comprehensive administrative support to a multi‑professional team.

Key responsibilities

• Welcome service users and visitors, manage the reception area and answer incoming calls.
• Handle referrals, enquiries and general queries in a courteous manner.
• Perform data entry, maintain service‑related records and support information collection.
• Assist the multi‑disciplinary team with administrative tasks, including minute taking and document preparation.
• Report and raise building maintenance, repair and cleaning issues.
• Undertake health, safety and security duties such as fire‑warden and rapid‑response responsibilities.
• Supervise junior, temporary or volunteer administrative staff and support their induction.

Required profile

• Excellent communication and customer‑service skills.
• Ability to work flexibly and respond to the changing needs of a busy service.
• Experience in a reception or administrative role, preferably within a health or social‑care setting.
• Attention to detail and ability to maintain accurate records.
• Willingness to undertake health and safety duties and support team training.

Required skills

• Telephone handling and front‑desk management.
• Data entry and basic record‑keeping.
• Minute taking and document preparation.

What we offer

• A supportive, friendly environment within a multidisciplinary NHS team.
• Opportunities for training and professional development.
• Experience working in a specialist substance‑misuse service.