Receptionist Administrator – Front‑Office Support

About the role

We are looking for a professional and friendly Receptionist Administrator to be the first point of contact for customers of a well‑established plumbing and heating company in Epsom. You will combine front‑desk duties with essential administrative support to keep the office running smoothly.

Key responsibilities

• Answer incoming telephone calls and respond to customer enquiries promptly.
• Greet visitors and ensure a welcoming atmosphere.
• Schedule plumbing and heating appointments and manage engineers' diaries.
• Handle email correspondence and direct enquiries to the appropriate department.
• Maintain customer records and job information in internal systems.
• Process invoices, purchase orders and other administrative documentation.
• Support the wider office team with day‑to‑day administrative tasks.
• Keep the reception and office areas organised and professional.

Required profile

• Previous experience in a receptionist, customer service or administrative role.
• Excellent telephone etiquette and communication skills.
• Strong organisational ability and capacity to prioritise in a busy environment.
• Professional, approachable and customer‑focused attitude.
• Ability to work both independently and as part of a team.

Required skills

• Microsoft Word
• Microsoft Outlook
• Microsoft Excel

What we offer

• Competitive salary up to £30,000 per year.
• Company pension scheme.
• Free on‑site parking.
• Ongoing training and development.
• Supportive and friendly working environment.
• Career progression opportunities.
• Regular team‑building events and wellbeing initiatives.