Receptionist and Administrator – London Bridge

About the role

We are looking for a friendly and organised individual to join a resident‑managed housing organisation as a Receptionist and Administrator. Working full‑time in a busy office on London Bridge, you will be the first point of contact for residents and visitors, helping to deliver exceptional service.

Key responsibilities

• Serve as the primary point of contact for residents and visitors.
• Log, schedule and manage repair cases using internal systems and trackers.
• Coordinate inspections and appointments with residents, surveyors and contractors.
• Raise repair and compliance orders and support statutory inspections.
• Maintain accurate records, reports and logs.
• Monitor contractor progress, invoices and completion timescales.
• Log repairs accurately to support first‑time fixes and performance targets.
• Liaise with residents to arrange access, resolve issues and manage follow‑ups.
• Perform other repairs and scheduling duties as required.

Required profile

• Previous experience in a similar receptionist or administrative role.
• Proficient use of Microsoft Office applications.
• Confident communication skills and ability to liaise with a wide range of people.
• Strong ability to prioritise tasks and adapt to changing demands.

Required skills

• MS Office

What we offer

• Full‑time, office‑based position (9am‑5pm, Monday‑Friday).
• 27 days of holiday plus bank holidays, increasing with service.
• 2 volunteer days per year.
• Supportive and inclusive working culture.
• Learning and development opportunities.