Receptionist & Business Administrator – St Albans

About the role

We are seeking a friendly and professional Receptionist & Business Administrator to be the first point of contact for clients at our St Albans office. The role combines front‑of‑house duties with a variety of administrative responsibilities across HR, events, learning & development and internal projects. You will help ensure smooth daily operations while delivering an exceptional client experience.

Key responsibilities

• Welcome clients and visitors with a warm, professional approach
• Answer and direct incoming calls
• Coordinate meeting room bookings and ensure rooms are presentation‑ready
• Prepare refreshments for client meetings
• Manage incoming and outgoing post, couriers and deliveries
• Organise catering and office supplies
• Maintain visitor logs and assist with office security procedures
• Diary management and meeting coordination
• Prepare business correspondence and documentation
• Support client onboarding and compliance administration
• Scan, file and maintain confidential documents
• Update internal databases and document management systems
• Assist with HR administration and Learning & Development activities
• Help organise company events, charity initiatives and employee engagement activities
• Support business improvement projects and provide administration across multiple departments

Required profile

• Friendly, professional and approachable
• Exceptionally organised with great attention to detail
• Confident communicator with clients and colleagues
• Able to prioritise multiple tasks in a fast‑paced environment
• Proactive and takes ownership of work
• Team player who enjoys supporting others
• Passionate about delivering outstanding customer service

Required skills

• Microsoft Word
• Microsoft Outlook
• Microsoft PowerPoint