Receptionist – Campus Front‑Desk (6‑month contract)

About the role

Our client is seeking a dedicated and professional Receptionist to serve as the primary point of contact within their campus environment. This role is crucial in ensuring a welcoming atmosphere and delivering exceptional customer service to students and visitors alike.

Key responsibilities

• Deliver world‑class service to all students and visitors, ensuring professionalism, courtesy and a commitment to exceeding expectations.
• Assist and receive visitors in person, via telephone and email, providing exceptional service.
• Demonstrate strong knowledge of the organisation’s structure, campus geography and events to guide customers to the right information.
• Operate the campus switchboard telephony services, ensuring prompt and professional responses.
• Maintain reception guides, manuals and local information, and organise resources for reception duties.
• Issue temporary access passes to visitors, staff and students according to guidelines and manage mail‑room services.
• Collaborate with maintenance, logistics, catering, cleaning, administration and academic staff to maintain a seamless reception function.
• Monitor campus services and respond promptly to generic reception email accounts.
• Ensure compliance with health and safety regulations and contribute to equality and diversity initiatives.

Required profile

• Proficient level of secondary education (GCSEs or equivalent) in Maths and English.
• Proven experience in customer service handling face‑to‑face, written and telephone interactions.
• Excellent spoken and written English with strong communication skills.
• Good telephone manner and basic computer literacy, including proficiency in MS Office.
• Excellent organisational skills, accuracy and attention to detail.
• Ability to work efficiently under pressure while maintaining a professional demeanour.
• Capacity to follow instructions, work flexibly within a team and use initiative.