Receptionist / Client Services Coordinator

About the role

We are looking for a compassionate and organised Receptionist / Client Services Coordinator to be the first point of contact at our family‑owned rehabilitation centre. The role blends front‑desk duties with client coordination and basic administrative support, ensuring a welcoming and efficient environment for patients, families and healthcare professionals.

Key responsibilities

• Greet clients, visitors and healthcare professionals with professionalism, empathy and discretion.
• Answer and direct telephone calls, manage emails and respond to enquiries promptly.
• Schedule appointments and maintain accurate client records, ensuring confidentiality and GDPR compliance.
• Process invoices, payments and perform basic financial administration as required.
• Order office supplies, monitor stock levels and carry out general administrative tasks.

Required profile

• Friendly, approachable and enjoys helping people.
• Highly organised with strong attention to detail.
• Ability to manage multiple priorities in a busy environment.
• Calm under pressure with good problem‑solving skills.
• Excellent verbal and written communication.

Required skills

• Proficient use of Microsoft Office.
• Good IT skills for handling administrative systems and electronic records.

What we offer

• Supportive and friendly work environment.
• Meaningful work that positively impacts lives.
• Ongoing training and professional development.
• Competitive salary and benefits.
• Opportunities for career progression.