Receptionist (Customer Experience Host)

About the role

Arnold Clark is looking for a friendly Receptionist, also known as a Customer Experience Host, to be the first point of contact for visitors at its Birtley motorstore. This part‑time role works over the weekend, offering a supportive environment for delivering excellent customer service.

Key responsibilities

• Greet customers warmly in person and answer incoming calls professionally.
• Manage a high volume of telephone enquiries, directing calls to the appropriate department.
• Maintain a tidy, presentable reception area and ensure customers feel welcomed.
• Perform routine administrative tasks such as data entry and filing.
• Collaborate proactively with all branch departments to support smooth operations.

Required profile

• Excellent telephone etiquette and strong interpersonal skills.
• Ability to work independently and as part of a team.
• Highly organised with the capacity to multitask in a fast‑paced environment.
• Genuine interest in providing outstanding customer service.

Required skills

• Cisco telephony (nice to have).
• Microsoft Office suite.
• Excel proficiency.

What we offer

• £13.05 per hour plus benefits.
• 33 days holiday allowance with the opportunity to increase.
• Generous retail discounts on new and used vehicles.
• Private healthcare and 24/7 GP access via Simplyhealth.
• Contributory pension scheme.
• Maternity and paternity packages.
• Opportunities for training, progression and further development.