Receptionist – Front Desk & Client Services

About the role

We are looking for a friendly, organised and customer‑focused Receptionist to be the first point of contact for visitors and callers at our Martock office. The role combines front‑desk duties with a variety of administrative tasks, ensuring a professional and welcoming environment for clients and colleagues.

Key responsibilities

• Maintain a tidy, professional office environment and prepare meeting rooms.
• Manage incoming and outgoing post, scanning and distribution.
• Greet clients and visitors, offer refreshments and provide a warm welcome.
• Answer telephone calls, handle enquiries and arrange appointments.
• Support client communications and follow‑up enquiries.
• Maintain accurate records, safeguard confidential information and update office intranet content.
• Order stationery, refreshments and office supplies while monitoring stock levels.
• Assist with new employee inductions and organise office events.
• Handle archive records, document scanning and file closures.
• Liaise with contractors and support facilities‑related activities.
• Identify opportunities for social media and website content ideas.
• Provide reception and telephone cover for other offices when needed.
• Set up video‑conferencing equipment and assist colleagues with meeting‑room technology.
• Participate in training sessions, team meetings and other administrative duties as required.

Required profile

• Confident communicator with excellent organisational abilities.
• Genuine passion for delivering outstanding customer service.
• Friendly, approachable and able to work autonomously.
• Attention to detail and ability to handle confidential information.

Required skills