Receptionist – Front‑of‑House Coordinator

About the role

We are seeking a friendly, professional, and organised Receptionist to be the first point of contact for residents, families and visitors at our Henley‑on‑Thames care home. You will help create a warm, welcoming atmosphere while providing essential administrative support to the care team.

Key responsibilities

• Greet visitors and residents with a warm, professional demeanor.
• Answer telephone calls, manage enquiries and direct them to the appropriate staff.
• Maintain an orderly reception area and ensure it reflects the home’s standards.
• Handle incoming and outgoing mail, deliveries and appointments.
• Update and verify resident records, ensuring compliance with regulatory requirements.
• Assist with basic administrative tasks such as data entry, filing and preparing documents.
• Support the care team with ad‑hoc duties as needed.

Required profile

• Compassionate and empathetic with a genuine interest in caring for others.
• Excellent communication skills, able to engage with residents, families and colleagues.
• Team‑player who contributes positively to the work environment.
• Detail‑oriented and diligent, ensuring records are accurate and up‑to‑date.
• Previous experience in a reception or front‑of‑house role, preferably within a care or health setting.
• Willingness to undertake training and development opportunities.

Required skills

What we offer

• Full‑time permanent position with a competitive hourly rate.
• Shift pattern: 8:00 am – 6:30 pm, including every other weekend.
• Supportive, family‑run environment that values professional growth.
• Opportunities for training and career development within the Hallmark Care Homes network.