Receptionist / Host for Mercedes‑Benz Showroom

About the role

Mercedes‑Benz of Milton Keynes is seeking a friendly and enthusiastic Receptionist/Host to join its Welcome team. You will be the first point of contact for callers and showroom visitors, delivering a warm, personalised experience that reflects the prestige of the Mercedes‑Benz brand.

Key responsibilities

• Answer and manage incoming telephone calls, directing callers to the appropriate department promptly.
• Greet and assist showroom visitors, ensuring a bespoke and welcoming experience.
• Collate customer information and anticipate needs to support seamless service.
• Maintain accurate records of calls and visitor interactions.
• Work flexible patterns, including weekends, to meet customer service standards.

Required profile

• Warm, cheerful voice with excellent telephone etiquette.
• Proactive communicator who can collaborate with management and dealership teams.
• Innovative mindset with the ability to use initiative to delight customers.
• Strong organisational and preparation skills with a keen eye for detail.

Required skills

What we offer

• Enhanced holiday entitlement – 33 days including bank holidays.
• Industry‑leading maternity, paternity and adoption pay.
• Career development and long‑service recognition.
• Discounted car schemes, high‑street discounts, gym memberships and cycle‑to‑work scheme.
• One paid day per year for voluntary or community work.