Receptionist

About the role

We are seeking a motivated and organised Receptionist to join a top‑50 accountancy practice in St Albans. The role is the first point of contact for clients and visitors, providing a professional and welcoming front‑of‑house experience while supporting various administrative functions.

Key responsibilities

• Greet and assist visitors, ensuring a professional first impression.
• Answer, direct and manage all incoming telephone calls.
• Handle general reception duties such as booking couriers, ordering lunches and processing incoming and outgoing mail.
• Maintain client records, safeguard documents and support the transition to paper‑less archiving.
• Prepare meeting rooms, arrange refreshments and manage room bookings.
• Provide diary management, draft correspondence and assist HR and Learning & Development teams.
• Support general administration across multiple departments as required.

Required profile

• Minimum three years’ experience in a receptionist, front‑of‑house, hospitality or retail role with customer‑facing responsibilities.
• Strong written and verbal communication skills.
• Ability to multitask, prioritise work and maintain high attention to detail.
• Proactive, self‑reliant and able to work effectively within a team.

Required skills

• Microsoft Word
• Microsoft PowerPoint
• Microsoft Outlook
• CCH or a similar document‑management system (desirable)

What we offer

• Competitive salary £25,000‑£30,000 per year, dependent on experience.
• 25 days annual leave.
• Pension scheme and life assurance (4× salary).
• Opportunities for professional development and career progression in a supportive environment.