Receptionist & Office Administrator – St Albans

About the role

We are seeking a friendly, highly organised Receptionist & Office Administrator to become the first point of contact for clients and visitors in our St Albans office. You will combine front‑of‑house duties with a broad range of administrative tasks, supporting multiple departments and contributing to continuous improvement initiatives.

Key responsibilities

• Welcome clients and visitors, manage incoming calls and direct enquiries.
• Coordinate couriers, deliveries, catering and maintain meeting rooms.
• Handle incoming and outgoing post, manage visitor records and security procedures.
• Provide diary management, schedule meetings and draft correspondence.
• Support client onboarding, compliance processes and confidential document handling.
• Maintain internal databases, document management systems and assist with HR and L&D administration.
• Help organise company events, charity initiatives and employee engagement activities.
• Contribute to business improvement projects and data‑cleansing exercises.

Required profile

• Professional, confident and approachable demeanor.
• Highly organised with strong attention to detail.
• Proactive, able to work independently and use own initiative.
• Comfortable managing multiple priorities in a fast‑paced environment.
• Excellent written and verbal communication skills.

Required skills

• Experience with front‑of‑house reception duties.
• Proficiency in diary and meeting coordination.
• Familiarity with document scanning, filing and database management.
• Basic understanding of HR and learning‑and‑development support.
• Ability to handle confidential information securely.