Receptionist – West Wood Care Home

About the role

Join the award‑winning team at West Wood Care Home in Sheringham as the first point of contact for residents, families and visitors. You will provide professional, high‑quality customer service while supporting the smooth operation of the reception area.

Key responsibilities

• Answer telephone calls, respond to enquiries and redirect calls to the appropriate staff members.
• Maintain reception‑related administration, update databases and assist the General Manager with clerical tasks.
• Keep the reception area tidy and coordinate with Housekeeping to uphold cleanliness standards.
• Record and manage messages accurately, ensuring timely follow‑up.

Required profile

• Demonstrates the values of caring, supportive, honest, respectful and accountable.
• Excellent verbal and written communication skills.
• Positive, friendly and welcoming attitude.
• Experience handling problem‑solving situations and client complaints.

Required skills

• Confidence using computers for basic administrative tasks.

What we offer

• Supportive, respectful workplace culture focused on resident wellbeing.
• Opportunities for personal and professional development.
• DBS Disclosure check funded by Avery Healthcare.
• Eligibility to work in the UK required.