Receptionist/Clerical Officer – Business Support Team

About the role

The Business Support Team at the Kirkintilloch Health & Care Centre is looking for a Receptionist/Clerical Officer to join the Administration and Clerical Team. You will be the first point of contact for patients, visitors and staff, providing a professional and courteous service while supporting a range of community health teams.

Key responsibilities

• Welcome clients and members of the public, manage telephone enquiries and maintain confidentiality.
• Handle internal and external mail, receive deliveries and supplies.
• Enter and update data using the EMIS system and manage both electronic and paper records.
• Allocate, change and confirm appointments face‑to‑face and by phone.
• File and maintain client records, ensuring compliance with GDPR.
• Control stock using the PECOS system.
• Provide reception and telephone support to various East Dunbartonshire community teams as required.

Required profile

• Excellent communication skills with the ability to relate to a wide range of personalities.
• Strong organisational abilities and attention to detail.
• Ability to work effectively within a multi‑disciplinary, multi‑agency environment.
• Commitment to maintaining confidentiality and data protection standards.

Required skills

• Proficiency with EMIS (electronic medical record system).
• Experience using PECOS for stock control.

What we offer

• Permanent, full‑time position (36 hours per week) with a clear shift pattern.
• Comprehensive induction and training programme (minimum 4 weeks).
• Opportunity to work within a large NHS organisation serving over 1 million people.