Refrigeration Performance Manager

About the role

OCS UK & Ireland is looking for a Refrigeration Performance Manager, working Monday to Friday 08:00-16:30, home based with national travel. The role drives operational performance, governance, assurance and continuous improvement across internal refrigeration resources and external delivery partners, acting as the intelligent client function within the AXIS operating model. It works closely with the National Refrigeration Manager, Regional Refrigeration Managers, Operations Managers, Data Analysts and supply chain partners.

Key responsibilities

• Monitor and challenge the performance of OCS refrigeration teams and external suppliers, develop KPI scorecards and drive accountability through structured reviews
• Analyse productivity, utilisation, first-time-fix, response, attendance and completion metrics, and benchmark performance between regions, teams and suppliers
• Analyse operational, financial and asset data, produce executive dashboards and monthly performance packs, and work with Data Analysts to improve reporting and forecasting
• Challenge quotations, labour models and corrective maintenance spend, validate value for money and support governance reviews, audits and business reviews
• Support F-Gas compliance and engineering governance, review audit findings and support governance of critical refrigeration and distribution centre environments
• Act as the central link between operational teams, leadership, suppliers and client stakeholders, presenting performance information and facilitating improvement programmes

Required profile

• Strong refrigeration/facilities management experience
• Proven KPI and supplier performance management, stakeholder management and the confidence to challenge partners constructively
• Advanced data interpretation skills, CAFM and reporting capability

What we offer

• Award-winning employer, ranked 36th on Glassdoor's Best Companies to Work For 2025
• Digital learning through the OCS Academy
• Retail perks via the Hapi app
• Professional growth with 600+ live learners across UK&I
• Wagestream access to part of earned wages before payday (contract specific)