Refuge Support Worker – Domestic Abuse Service

About the role

We are seeking a compassionate Refuge Support Worker to join our Domestic Abuse Service in Tower Hamlets, London. The role is a fixed‑term, full‑time position (36 hours per week) offering a salary of £27,705.60 per year.

Key responsibilities

• Provide key‑working support for an assigned caseload, empowering women and children in the refuge.
• Complete DASH risk assessments and develop personalised support/action plans.
• Assist clients with practical tasks such as benefits applications and attending medical or external appointments.
• Promote choice and control, working flexibly to meet individual needs.
• Build and maintain links with local agencies and service providers.

Required profile

• Enjoys social interaction and encourages client involvement in community activities.
• Warm, friendly presence with an open attitude.

Required skills

• NVQ Level 2 or Level 3 (or equivalent) with relevant sector experience.

What we offer

• Fixed‑term contract until March 2027 (full‑time, 36 hrs/week).
• Annual leave increasing up to 30 days based on service.
• Pension contribution up to 8 % and life assurance cover up to 3 × pensionable salary.
• Exclusive discounts via Reward Gateway and Blue Light Card.
• Fully paid induction and ongoing training.