Regional Customer Relationship Manager

About the role

Barchester Healthcare is recruiting a Regional Customer Relationship Manager to join one of its divisions. The role supports the South West region to increase occupancy of its care homes, working alongside an exceptional management team.

Key responsibilities

• Manage enquiries to improve conversion rates and achieve occupancy targets.
• Network within the local community to raise the profile of the home and generate enquiries.
• Support local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy.
• Identify opportunities to improve sales and marketing performance.
• Provide informative and welcoming tours of the home to potential new residents.

Required profile

• Proven sales and marketing experience, preferably in healthcare.
• Ability to analyse data on Salesforce or a similar CRM application.
• Self‑motivated and target‑driven.
• Strong interpersonal and professional qualities.
• Confident user of Microsoft Office (Excel, PowerPoint).
• Full UK driving licence.

Required skills

• Salesforce (CRM)
• Microsoft Excel
• Microsoft PowerPoint

What we offer

• Attractive salary with a competitive commission structure.
• Car allowance and access to retail and leisure discounts.
• Wellbeing support and Best Doctors Service.
• Opportunities for development within a supportive team.