Relationship Support Officer

About the role

The Relationship Support Officer will work closely with the Relationship & Branch Manager to deliver high‑standard customer service, support client onboarding and ensure compliance with AML/KYC regulations. This permanent, office‑based position is based in Tooting and involves a mix of front‑office interaction and back‑office administrative tasks.

Key responsibilities

• Act as the first point of contact for customer enquiries via phone, email and face‑to‑face interactions.
• Assist with account opening, customer due diligence, ongoing KYC reviews and locker operations.
• Process cash deposits and withdrawals in line with bank procedures and maintain operational controls.
• Handle locker administration including openings, renewals, closures and customer access.
• Support credit administration by uploading customer and facility data, gathering documentation and tracking approvals.
• Liaise with internal departments to ensure efficient processing of customer requests and regulatory compliance.

Required profile

• Minimum 2 years’ experience in banking or branch operations.
• Degree‑level qualification.
• Understanding of AML, KYC and customer due‑diligence requirements.
• Knowledge of branch operations and banking procedures.
• Strong customer‑service and client‑facing abilities.
• Excellent organisational, communication and coordination skills.