Remote Mitigation Technician (Tree Mitigation Specialist)

About the role

Sedgwick, which provides claims management and loss adjusting services, is hiring a Mitigation Technician to work remotely. As a Tree Mitigation Specialist you will pursue third parties to gain their approval for vegetation measures, work closely with the Subsidence Team to prevent further damage to customers' properties and deliver high levels of mitigation success quickly. You will be the first point of contact for third parties and the in-house Subsidence Services team on mitigation queries.

Key responsibilities

• Manage tree mitigation work to agreed service standards and provide the required updates to Subsidence Services
• Interpret instructions and documentation from Subsidence Services, and interpret and comment on arboriculture reports, site investigation reports, soil analyses and root evidence
• Build working relationships with third parties and local authorities to improve cooperation on tree mitigation matters
• Handle tree mitigation in line with specific protocols and current statute, and advise Subsidence Services
• Answer telephone calls and queries, raise invoices for work completed and deal with invoice queries

Required profile

• Previous experience in a customer service or office-based environment, delivering professional support and resolving customer queries
• Highly organised and detail-focused, able to manage competing priorities
• Flexible and results-driven, able to cope with high workload and rapid change
• Strong communication and negotiation skills, able to handle challenging telephone interactions professionally and empathetically

Required skills

• Experience using computer-based claims handling systems
• Confidence working across digital platforms and business applications

What we offer

• Competitive salary based on skills, experience and qualifications
• Self-invested personal pension (SIPP) and an incentive bonus scheme
• 25 days holiday plus bank holidays
• Private healthcare plan (including pre-existing conditions), life assurance and group income protection
• Employee assistance programme, wellbeing and digital GP apps
• Voluntary flexible benefits such as a green car scheme, travel insurance, dental cover and cycle-to-work scheme
• Access to Sedgwick University training and development