Repairs Administrator – Full‑Time

About the role

We are looking for a proactive Repairs Administrator to join our Leatherhead team. In this full‑time, permanent position you will be the central point of contact for residents, contractors and internal colleagues, ensuring repair requests are logged, scheduled and completed efficiently.

Key responsibilities

• Coordinate and schedule repair and maintenance appointments in line with service requirements.
• Serve as the first point of contact for repair enquiries via telephone, email and internal systems.
• Raise, track and update repair orders using internal databases and management systems.
• Liaise with contractors, engineers and suppliers to ensure works are completed within agreed timescales.
• Monitor outstanding repairs and proactively follow up on delays or issues.
• Maintain accurate records of all customer interactions, appointments and repair progress.
• Produce reports and administrative documentation to support operational performance.
• Provide excellent customer service and resolve queries in a professional and timely manner.
• Ensure compliance with company policies, data protection regulations and health‑and‑safety procedures.
• Support the wider team with general administrative duties as required.

Required profile

• Experience in an administrative role, preferably within property or facilities management.
• Strong organisational skills with the ability to prioritise a high‑volume workload.
• Excellent communication and customer‑service skills.
• Attention to detail and a commitment to maintaining accurate records.
• Ability to work collaboratively with contractors, engineers and internal teams.

Required skills

• Proficiency with internal databases and management systems.

What we offer

• Competitive salary up to £26,000 per annum.
• 37.5‑hour weekly rota with shift patterns between 7:00 am and 8:00 pm.
• Potential for hybrid working after successful completion of training.
• Opportunity to develop a career in property repairs administration.