Repairs Administrator – Property Maintenance

About the role

We are looking for a proactive and highly organised Repairs Administrator to join our team in Leatherhead. The role involves coordinating property repair and maintenance requests, acting as the main point of contact for residents and contractors, and ensuring timely completion of works.

Key responsibilities

• Log, schedule and monitor repair and maintenance appointments in line with service standards.
• Handle repair enquiries via telephone, email and internal systems as the first point of contact.
• Create, track and update repair orders using internal databases and management software.
• Liaise with contractors, engineers and suppliers to secure timely completion of works.
• Follow up on outstanding repairs, identify delays and take corrective action.
• Maintain accurate records of customer interactions, appointments and repair progress.
• Produce reports and administrative documentation to support operational performance.
• Ensure compliance with company policies, data protection and health‑and‑safety procedures.
• Provide general administrative support to the wider team as needed.

Required profile

• Proactive and highly organised with strong attention to detail.
• Excellent customer service and communication skills.
• Ability to prioritise a varied workload and meet deadlines.
• Experience in an administrative role, preferably within property or facilities management.

Required skills