Reservations Agent

About the role

As a Reservations Agent at Bulgari Hotel London, you will be the first point of contact for guests, ensuring their journey begins with a seamless and memorable reservation experience. You will work closely with the front‑office and other departments to deliver the high‑standard service expected by our luxury clientele.

Key responsibilities

• Handle incoming reservation requests via phone, email and online platforms, providing accurate information and personalized recommendations.
• Maximize room occupancy and revenue through effective reservation management and upselling of special offers.
• Maintain up‑to‑date knowledge of hotel rooms, services, and promotions.
• Coordinate with housekeeping, concierge and other departments to fulfill special requests and ensure flawless guest experiences.
• Deliver prompt, courteous service to each guest, setting the tone for an exceptional stay.

Required profile

• Previous experience in a reservations or front‑office role within luxury hospitality.
• Excellent communication and interpersonal skills with a warm, professional manner.
• Strong organisational abilities and capacity to manage multiple bookings simultaneously.
• Passion for delivering high‑quality, personalised service.
• Familiarity with reservation systems such as Opera is advantageous.

Required skills

• Opera reservation system (or similar hospitality booking software).

What we offer

• Opportunity to work in one of London’s most prestigious hotels.
• Competitive benefits and professional development programmes.
• Dynamic team environment focused on luxury guest experiences.