Resident Engagement Lead

About the role

The Resident Engagement Lead will join the Housing Assurance Team at the London Borough of Harrow. Working within the Insight & Housing Strategy Service, you will shape how residents influence housing services and ensure that tenants and leaseholders are central to decision‑making.

Key responsibilities

• Act as the first point of contact for resident engagement across Housing Services.
• Lead the development, implementation and review of the Council's Resident Engagement Strategy.
• Design and deliver innovative engagement opportunities, including consultation, feedback and co‑production activities.
• Plan, coordinate and evaluate resident engagement programmes to ensure inclusivity and representation of Harrow's diverse communities.
• Build partnerships with residents, council services, voluntary organisations and external stakeholders.
• Provide advice to Housing teams on best practice and regulatory requirements.
• Identify learning needs and support the delivery of training related to resident engagement.
• Manage the resident engagement budget and oversee volunteers, interns or apprentices where required.

Required profile

• Experience working within housing, local government or the wider public sector.
• Strong understanding of resident engagement principles and customer‑focused service delivery.
• Knowledge of Regulator of Social Housing, Housing Ombudsman requirements and TPAS guidance.
• Excellent communication and stakeholder engagement skills.
• Ability to manage multiple priorities and deliver projects to deadlines.
• Strong analytical skills with experience of reporting, performance monitoring and data management.

Required skills

What we offer

• Hybrid working with a mix of office and field attendance.
• Competitive hourly rate (£24.81 – £32.45 per hour).
• Opportunity to influence housing policy in a large London borough.