Resident Services Associate – High‑End Bristol Development

About the role

The Resident Services Associate (RSA) will be the first point of contact for residents living in a premium residential development in Bristol. You will deliver front‑line customer service, support lettings activities and help create a vibrant community through events and initiatives.

Key responsibilities

• Provide reception, meet‑and‑greet, parcel handling and resident support in person, by phone and email.
• Manage move‑ins and move‑outs, conduct property inspections and ensure a smooth customer journey.
• Handle resident enquiries and complaints, escalating where necessary.
• Coordinate with internal teams to deliver resident services, including amenity bookings and cleaning.
• Assist the lettings process from offer acceptance through to move‑in, raising work orders and scheduling contractors.
• Maintain resident communications, update handbooks and local information.
• Plan, promote and host resident events and community initiatives.
• Support health & safety compliance and monitor service‑related expenditure.

Required profile

• Previous experience in hospitality, student accommodation or real‑estate lettings/property management.
• Strong customer‑service orientation with the ability to build relationships.
• Positive, resilient attitude and ability to work effectively as part of a team.

Required skills

• Proficiency with property‑management software for administrative tasks and reporting.