Resource Planner – 6-month FTC

About the role

Chime Housing is seeking a Resource Planner to ensure its housing services are properly resourced to meet customer needs. The role supports the delivery of reactive maintenance, domestic services and breakdowns, working primarily from the Watford office.

Key responsibilities

• Maintain a high standard of customer service across the repairs department.
• Allocate resources effectively to meet service demand.
• Adapt quickly to changing priorities and workload.
• Manage time efficiently for both yourself and field operatives.
• Collaborate with a fast‑paced, supportive team.

Required profile

• Customer‑focused with empathetic communication skills.
• Understanding of repairs and maintenance service functions.
• Background in customer service; housing or construction knowledge is a plus.
• Strong organisational ability and capacity to prioritise a reactive workload.
• Positive, flexible attitude and reliable work ethic.
• GCSE (or equivalent) in English and Mathematics at grade C or above.
• Ability to obtain a satisfactory basic DBS check.

Required skills

• Experience with scheduling systems (training provided if needed).
• Proficient IT knowledge.

What we offer

• 28 days annual leave (pro‑rated).
• Employer pension contribution up to 11%.
• Development opportunities and a comprehensive employee rewards scheme.