Retail Advisor - Customer Experience Specialist

About the Role

Join a dynamic team dedicated to delivering exceptional customer service and helping clients discover the perfect connectivity solutions. As a Retail Advisor, you will be the face of our brand, creating meaningful connections and providing personalized technology recommendations in a vibrant retail environment.

Main Missions

• Welcome customers with a friendly, approachable attitude to create a positive first impression.
• Build rapport with clients to understand their unique needs and lifestyle requirements.
• Recommend and present innovative products and services tailored to individual customer profiles.
• Drive sales performance by meeting and exceeding key retail objectives.
• Maintain a welcoming, organized, and visually appealing store environment.

Candidate Profile

• Customer-centric mindset with a passion for technology and telecommunications.
• Strong interpersonal skills with the ability to build quick rapport with diverse audiences.
• Results-oriented professional motivated by performance targets.
• Flexible availability to meet customer needs and retail peak hours.
• Proactive attitude with a willingness to learn and grow within a leading company.

Required Skills

• Excellent communication and interpersonal skills.
• Sales and consultative selling techniques.
• Customer relationship management.
• Product demonstration and presentation.
• Retail operations and merchandising.

What We Offer

• Competitive hourly rate of £13.45 with accreditation-based pay increases.
• Comprehensive training: 30 hours of tailored onboarding over your first two weeks.
• Premium benefits: Private medical cover (BUPA), health plan, and critical illness insurance.
• Generous leave: 23 days annual leave + your birthday, plus options to buy/sell up to 5 extra days.
• Family support: Enhanced maternity, paternity, neonatal, and carer's leave.
• Financial security: Company pension with matching up to 10%.