Retail Assistant – Samsung Experience Store (Full‑Time)

About the role

As a Retail Assistant, you will play a vital role in delivering the goals of PRS & Samsung by embodying the brand’s ethos and providing inspirational customer service. Your main focus will be on enriching customers’ connected lives through unrivalled interactions, introducing them to Samsung’s products and services. You will work in the Samsung Experience Store in Liverpool, helping customers discover and use the latest technology.

Key responsibilities

• Customer Training – help customers understand and utilise Samsung products.
• Customer Service – act as the friendly face of Samsung, delivering exceptional service.
• Customer Sales – showcase Samsung products and services to match customer needs.
• L1 Device Repairs – provide basic device repair services and resolve common issues.
• Store Standards – maintain a welcoming, organised store environment.
• Health and Safety – ensure compliance with health and safety regulations.
• Keeping Own Training Up to Date – stay updated on the latest Samsung products and technologies.

Required profile

• Passionate about people with strong interpersonal skills.
• Commercially minded with a results‑driven approach.
• Adaptable and able to thrive in a fast‑paced environment.
• Genuine love for technology and staying up‑to‑date with trends.
• Continuous learner eager to expand product knowledge.

What we offer

• Samsung Employee Discount Portal
• Birthday Holiday
• Perks and Rewards – discounts across multiple retailers
• Monthly Bonus Potential
• Well‑being tools and platform
• Mental Health First Aid Access
• Seeded devices – including the latest flagship device
• Employee Assistance Platform
• Annual partnership with national charities
• Celebrations of awareness days and religious holidays