Retail Bank Clerk

About the role

We are seeking a motivated, customer‑focused Retail Banking Officer to join an overseas bank in London’s West End. As the first point of contact, you will deliver high‑quality service, provide financial guidance and support customers across a range of banking products.

Key responsibilities

• Deliver exceptional customer service and build strong client relationships.
• Assist customers with account management, transactions and banking enquiries.
• Promote and cross‑sell products such as savings accounts, loans and credit facilities.
• Ensure compliance with banking regulations and internal policies.
• Handle customer concerns efficiently and professionally.
• Support branch operations and contribute to team targets.

Required profile

• Previous experience in retail banking.
• Strong communication and interpersonal skills.
• Sales‑oriented mindset with ability to meet targets.
• Good numerical and problem‑solving abilities.
• High level of integrity and attention to detail.

Required skills

• Proficiency in basic computer systems.
• Experience with banking software.

What we offer

• Competitive salary and benefits package.
• Career development and training opportunities.
• Supportive and collaborative work environment.