Retail Customer Service (18 hrs)

About the role

Join Betfred’s retail team in Stonehaven and deliver an exceptional betting experience to customers. This 18‑hour role involves assisting shoppers with bets, answering queries, and promoting a safe, enjoyable environment.

Key responsibilities

• Process customers’ bets quickly and accurately.
• Respond to customer enquiries with product knowledge.
• Promote betting products, promotions and key events.
• Maintain a clean, well‑presented shop environment.
• Handle cash transactions with utmost care and accuracy.
• Follow Think 25 policy and age‑verification procedures.

Required profile

• Customer‑focused attitude with strong communication skills.
• Ability to work collaboratively in a team.
• Reliability and attention to detail in a fast‑paced retail setting.

Required skills

• Accurate cash handling.
• Knowledge of betting products and promotions.
• Ability to verify age and adhere to responsible gambling policies.

What we offer

• Structured training programme leading to Assistant Sales Manager responsibilities.
• Opportunities for career progression within a leading betting retailer.
• Supportive team environment and emphasis on employee development.