Safeguarding Administration Assistant (Hybrid, 3‑month contract)

About the role

We are looking for a proactive Administration Assistant to support the delivery of safeguarding services within a Multi‑Agency Safeguarding Hub (MASH). This hybrid position requires you to work three days a week in the Slough office, handling a high‑volume phone line and ensuring queries are dealt with professionally and sensitively.

Key responsibilities

• Answer and manage the main service phone line, directing calls appropriately.
• Record information accurately and maintain administrative records in line with safeguarding procedures and data‑protection standards.
• Liaise regularly with internal teams and external partners such as health services, education providers, police and other safeguarding agencies.
• Coordinate and process information, supporting the flow of data between stakeholders.
• Ensure all administrative processes align with established safeguarding protocols.

Required profile

• Previous administrative experience, preferably in social care, safeguarding or the public sector.
• Excellent verbal and written communication skills.
• Strong organisational ability and capacity to manage multiple priorities.
• Confidence handling sensitive and confidential information.
• Professional, resilient and customer‑focused attitude.

Required skills

• Good IT proficiency, including Microsoft Office applications.
• Experience using case management systems.

What we offer

• A supportive and collaborative working environment.
• Opportunities for professional development and training.
• Flexible hybrid working arrangements.
• The chance to make a meaningful contribution to safeguarding children and vulnerable families.