Sales Administrator

About the role

This office‑based position supports a busy sales team that processes a high volume of customer orders and enquiries each day. You will act as the first point of contact for customers, ensuring smooth communication and accurate order handling in a fast‑paced environment.

Key responsibilities

• Answer customer calls and emails promptly and professionally.
• Enter orders accurately and forward them to the appropriate departments.
• Provide clear information on products, pricing and delivery dates.
• Collaborate with colleagues across the business to resolve issues efficiently.
• Maintain up‑to‑date customer and order records.
• Assist the Sales Office Manager with general administrative tasks.
• Follow up on enquiries to confirm customer satisfaction.

Required profile

• Excellent written and spoken communication skills.
• Methodical, detail‑oriented approach with strong accuracy.
• Ability to prioritise workload and stay calm under pressure.
• Previous experience in an administrative or customer‑service role.

Required skills

• Proficiency with Microsoft Word.
• Proficiency with Microsoft Excel.
• Proficiency with Microsoft Outlook.

What we offer

• Opportunities for progression as the business grows.
• Supportive, professional team environment.
• Modern office facilities.
• Full training and ongoing development.
• 20 days annual leave plus bank holidays, with the possibility of up to 12 additional days.