Sales Administrator

About the role

We are looking for an organised, customer‑focused Sales Administrator to join a fast‑paced manufacturing and distribution business in Henfield. The role is office‑based, full‑time (Monday‑Friday 08:30‑17:30) and offers a competitive salary with additional company benefits.

Key responsibilities

• Process customer orders accurately from enquiry through to delivery.
• Enter and track orders in internal CRM and ERP systems.
• Respond to customer enquiries via telephone and email, resolving issues or escalating when necessary.
• Provide administrative support to the sales team, including account management activities.
• Communicate stock availability and delivery information to customers.
• Assist with KPI tracking and performance reporting.

Required profile

• Own transport and a valid driver’s licence (required due to rural location).
• Experience in office administration, preferably within a sales or customer‑service environment.
• Strong verbal and written communication skills.
• Ability to work efficiently in a busy, fast‑moving office.

Required skills

• Proficiency with CRM systems.
• Proficiency with ERP systems.

What we offer

• Salary of £27,000 per year.
• Company bonus scheme after a three‑month probation period (potentially £100‑£500 per month).
• Comprehensive benefits package.
• On‑site parking for all staff.