Sales Administrator – Order Processing & Customer Support

About the role

We are looking for a proactive Sales Administrator to join our team in Broxbourne. You will be responsible for processing customer orders, handling enquiries and supporting the smooth operation of our e‑commerce fulfilment process.

Key responsibilities

• Process customer orders accurately and efficiently.
• Answer calls from clients, suppliers and customers.
• Check stock availability with the warehouse.
• Set up new client accounts.
• Resolve order‑related issues and liaise with other departments.
• Travel to the Hernhill office in Kent for initial training.

Required profile

• Previous experience in sales administration or order processing.
• Strong attention to detail.
• Excellent communication skills, both written and verbal.
• Ability to work collaboratively across teams.

Required skills

What we offer

• Salary £28,000‑£30,000 per year.
• Monday‑Thursday & Sunday 08:00‑17:30 schedule with Fridays and Saturdays off.
• Potential for one day remote work per week in the future.
• 33 days holiday, birthday off, and end‑of‑year company holiday.
• Bike to Work Scheme and Employee of the Month recognition awards.