Sales and Operations Assistant

About the role

A well-established professional services organisation, represented by 2i Recruit, is looking for an enthusiastic, driven and organised Sales & Operations Assistant to join its small and friendly team in Richmond. The role covers both sales activities and day-to-day operations such as stock and deliveries.

Key responsibilities

• Identify and develop new business opportunities through targeted sales activity and marketing initiatives.
• Manage the full sales process, from enquiry and lead generation through quotation, negotiation, follow-up and conversion.
• Approach dormant accounts to maximise conversions.
• Prepare quotations and follow up on leads and sales opportunities.
• Build and maintain strong customer and supplier relationships.
• Manage stock, availability and deliveries and collections to and from customer sites.
• Update the CRM/customer database daily so that information is accurate and up to date.
• Resolve customer and delivery issues, escalate where necessary and provide excellent customer support.
• Support the wider team with day-to-day sales and operational administration.
• Develop wider industry knowledge of products, pricing, availability and delivery processes.

Required profile

• Ideally a minimum of 2 years' experience in a similar or office-based role.
• Confident telephone manner with excellent verbal and written communication skills.
• Commercially minded and interested in developing sales skills.
• Reliable, self-motivated and able to work as part of a team.
• Good attention to detail, accuracy and organisation, with good time management and prioritisation.
• Quickly adapts to new techniques, processes and technology, and is keen to learn in a growing business.

Required skills

• Quoting, pricing, sales orders and delivery coordination.
• Excellent IT skills and computer literacy, particularly Microsoft Office, Excel and databases.

What we offer

• Salary of £28,000 - £30,000 per annum, depending on experience.
• Annual salary review and performance-related bonus.
• 22 days annual leave plus bank holidays, with an additional 3 days between Christmas and New Year at management discretion.