Sales Coordinator – Customer Service & Order Management

About the role

We are seeking an organised, proactive Sales Coordinator to support our fast‑paced sales team in Leigh. The role involves handling customer orders, maintaining relationships and ensuring a high level of service across the construction supply business.

Key responsibilities

• Process customer orders accurately and efficiently.
• Provide customers with regular updates on delivery status and order progress.
• Handle returns and escalate product‑related queries.
• Re‑engage lapsed customers to recover business.
• Identify opportunities to increase existing customer spend.
• Collaborate with internal and technical teams to deliver excellent service.

Required profile

• Experience in a telephone‑based sales or customer service role.
• Positive attitude and strong work ethic.
• Ability to multitask in a fast‑moving environment.
• Good communication and teamwork skills.

Required skills

• Proficiency with Microsoft Office.
• Experience using CRM systems.

What we offer

• Salary £25,000‑£28,000 per year.
• Monday‑Friday, 08:00‑17:00 schedule with one‑hour lunch.
• 25 days holiday plus bank holidays and a Christmas closure.
• Free parking and pension scheme.
• Supportive environment with comprehensive training and clear career development.