Sales & Customer Service Administrator

About the role

We are seeking a motivated, customer‑focused Sales & Customer Service Administrator to join our busy team in East London. The role blends sales support, order processing and administration, ensuring customers receive a seamless experience from first enquiry through to delivery.

Key responsibilities

• Process customer orders accurately and promptly, managing the full order lifecycle.
• Handle inbound sales enquiries via phone and email, responding professionally.
• Convert enquiries into orders by understanding requirements and recommending suitable products.
• Prepare competitive quotations and follow up to maximise order conversion.
• Provide product information, pricing, availability, lead times and delivery updates.
• Offer alternative solutions when items are unavailable.
• Maintain customer records, quotations, orders and supporting documentation in company systems.
• Liaise with Accounts on credit limits and payment queries.
• Coordinate with Purchasing, Warehouse and Transport to ensure efficient fulfilment.
• Manage back‑orders and proactively communicate delivery status.
• Resolve customer issues promptly and professionally.
• Support the wider team with administrative and sales‑related tasks.
• Assist with prospecting and identifying new business opportunities as needed.

Required profile

• Previous experience in sales support, customer service, order processing, trade counter or an office‑based role.
• Experience with product‑based sales is advantageous.
• Professional and friendly telephone manner.
• Ability to identify sales opportunities and advise customers on product selection.
• Strong verbal and written communication skills.

Required skills

What we offer

• On‑site parking.
• Standard working hours: Mon‑Thu 8:00‑17:00, Fri 8:00‑16:30.
• Competitive salary range £26,000‑£35,000 per year.