Sales Manager – Central London

About the role

We are looking for an experienced Sales Manager to join our flagship store in Central London. You will support the store management team, motivate staff, and ensure a safe, efficient environment while delivering premium customer service.

Key responsibilities

• Deliver a genuine, tailored customer experience that exceeds expectations.
• Act as a role model, inspiring and guiding the team with dedication and warmth.
• Drive sales by monitoring KPIs and leading by example.
• Communicate the business plan clearly throughout the team.
• Provide in‑depth product knowledge to customers and staff.
• Support store operations, conduct team briefs and contribute to meetings.
• Assist store management with team development and performance coaching.

Required profile

• Previous experience supervising a retail team.
• Strong background in a customer‑facing role, preferably in a premium or luxury environment.
• Ability to guide, coach and motivate others.
• Flexibility to adapt to changing priorities in a fast‑paced setting.
• Excellent communication, interpersonal and organisational skills.
• Proven ability to perform under pressure and make decisions.

What we offer

• Seasonal business wear allowance.
• Generous employee discount up to 75 %.
• Rewarding bonus and commission structures.
• Workplace pension contributions.
• Health and wellbeing services, including Medicash support.
• Fitness discounts and cycle‑to‑work programme.
• Enhanced parental pay and family‑friendly policies.
• 25 days annual leave and employee referral scheme.
• Career development opportunities.