Sales Manager

About the role

We are seeking an experienced Sales Manager to lead our internal sales function for a leading manufacturer of bespoke products located on the outskirts of Maidstone. You will own the end‑to‑end customer journey, from initial enquiry through to production scheduling and order fulfilment, ensuring a seamless experience for both clients and internal teams.

Key responsibilities

• Build and maintain strong relationships with customers, internal departments and production teams.
• Monitor departmental KPIs, analyse performance and report to senior management.
• Identify and implement improvements to sales processes, operational efficiency and customer service standards.
• Lead, motivate and develop the internal sales team, fostering a collaborative environment.
• Ensure quotations are competitive, accurate and delivered within agreed timescales.
• Manage the full sales cycle from enquiry to order processing, production scheduling and fulfilment.
• Maintain accurate records using ERP and CRM systems.
• Provide technical and commercial guidance to the team as needed.
• Guarantee compliance with company procedures and ISO quality standards.
• Coach, mentor and conduct regular training and performance reviews.

Required profile

• Proven experience leading and developing a successful sales or commercial support team.
• Background in sales operations, estimating, commercial administration or similar roles.
• Strong technical knowledge of manufacturing, engineering or construction environments.
• Commercially aware with strong analytical and problem‑solving abilities.
• Proactive, positive, hands‑on management style with a passion for people development.

Required skills

• ERP systems
• CRM systems

What we offer

• Competitive salary £40,000‑£50,000 per year.
• Permanent, full‑time contract.
• Opportunity to lead a dynamic sales team in a fast‑paced manufacturing setting.
• Professional development and training support.