Sales Manager – London O2

About the role

Join Reiss’s dynamic retail team at the London O2 location as a Sales Manager. In this pivotal role you will support the store management team, motivate staff to achieve sales targets and maintain a safe, efficient store environment while delivering an elevated customer experience.

Key responsibilities

• Deliver a premium, genuine and tailored customer service experience that exceeds expectations.
• Act as a role model, inspiring and guiding the team with dedication, integrity and warmth.
• Drive sales by monitoring team KPIs and leading by example.
• Collaborate with store leadership to cascade the business plan throughout the team.
• Provide in‑depth knowledge of the Reiss brand and products to customers and staff.
• Support store operations, conduct team briefs and contribute to meetings.
• Assist store management with team development and performance coaching.

Required profile

• Previous experience supervising a team in a retail environment.
• Strong background in a customer‑facing role, ideally within a premium or luxury setting.
• Ability to guide, coach and develop others.
• Flexibility to adapt to changing priorities in a fast‑paced store.
• Excellent communication, interpersonal, organisational and decision‑making skills.
• Proven ability to perform under pressure.

What we offer

• Seasonal business wear allowance.
• Generous employee discount up to 75%.
• Rewarding bonus and commission structures.
• Workplace pension contributions.
• Health & wellbeing services, including Medicash health support plan.
• Fitness discounts and cycle‑to‑work programme.
• Enhanced parental pay and family‑friendly policies.
• 25 days annual leave and employee referral scheme.
• Career development opportunities.