Sales Manager – Retail – Bluewater

About the role

Join the dynamic Retail team at Bluewater as a Sales Manager. In this pivotal role you will support the management team, motivate team members to achieve targets and maintain a safe, efficient store environment.

Key responsibilities

• Deliver a premium, genuine and tailored customer service experience which exceeds our customers’ expectations
• Act as a role model; inspiring and guiding your team with dedication, integrity and genuine warmth
• Drive sales by monitoring the team’s KPIs and leading by example with exceptional service
• Work with the store leadership team to ensure clarity of business plan is cascaded throughout the team
• Provide in‑depth knowledge of our brand and products to customers and your team
• Actively engage and undertake duties that support store operations
• Deliver team briefs and contribute to team meetings
• Support store management in assisting with team development

Required profile

• Previous experience of supervising a team
• Strong background in a customer‑facing role ideally within a premium or luxury environment
• Ability to guide and coach others
• Flexibility and ability to adapt to changing priorities
• Ability to work in a fast‑paced retail environment
• Excellent communication and interpersonal skills
• Excellent organisational and decision‑making skills
• Ability to excel under pressure

What we offer

• Seasonal business wear allowance
• Generous employee discount up to 75 %
• Rewarding bonus and commission structures
• Workplace pension contributions
• Health & wellbeing services
• Medicash health support plan
• Fitness discounts & cycle‑to‑work programme
• Enhanced parental pay & family‑friendly policies
• 25 days annual leave
• Employee referral scheme
• Career development opportunities