Sales Membership Manager – Leisure Centre

About the role

Join a leading multi‑use leisure and sports centre in Swanley as the Sales Membership Manager. You will lead a busy team of Membership Advisors, driving membership growth and delivering exceptional customer experiences.

Key responsibilities

• Provide line‑management to Membership Advisors, setting KPIs and targets.
• Monitor team performance through regular meetings and support staff in line with company values.
• Develop strategies to convert centre users into members.
• Maintain high standards of customer service and ensure compliance of administration and systems.
• Empower the team to become product experts with deep knowledge of facilities and member needs.

Required profile

• Proven experience in membership management, sales management or a related consultancy role.
• Excellent communication skills for liaising with internal and external stakeholders.
• Demonstrated ability to motivate and drive a sales team to achieve targets.
• Strong customer‑service orientation.

Required skills

What we offer

• Competitive salary and benefits package.
• Opportunity to lead a dynamic team in a progressive leisure environment.
• Professional development and career progression.