Sales Office Administrator

About the role

The Sales Office Administrator provides essential administrative support to a fast‑moving sales team within a leading manufacturer and distributor. Based on‑site in Henfield, the role ensures customer orders are processed accurately from enquiry through to delivery while delivering a high level of customer service.

Key responsibilities

• Process customer orders accurately and enter them into internal CRM/ERP systems.
• Track order status and communicate stock availability and delivery dates to customers.
• Respond to customer enquiries by phone and email, resolving issues or escalating when necessary.
• Provide day‑to‑day administrative assistance to the sales team, including document preparation and filing.
• Maintain up‑to‑date customer records and support account‑management activities.
• Assist with KPI tracking and performance reporting for the sales function.

Required profile

• Must have a valid driver’s licence and own vehicle due to the rural workplace location.
• Experience in office administration, preferably within a sales or customer‑service environment.
• Strong verbal and written communication skills.
• Ability to work efficiently in a busy, fast‑paced office setting.

Required skills

What we offer

• Salary of £27,000 per year.
• Parking available for all staff on site.
• Company bonus scheme (post‑probation) ranging from £100‑£500 per month based on targets.
• Full‑time permanent contract, Monday‑Friday 08:30‑17:30.
• Comprehensive company benefits package.