Sales Office Administrator

About the role

We are looking for a Sales Office Administrator to join a well‑established company in Royston. The role combines customer‑facing service with a variety of administrative duties, supporting both B2B and B2C sales activities in a fast‑paced environment.

Key responsibilities

• Provide first‑line customer service for order enquiries, handling B2B and B2C requests.
• Enter sales orders and assist the sales team with order‑related queries.
• Welcome clients, organise refreshments and manage meeting room bookings.
• Arrange courier collections for samples and perform regular postal duties, including trips to the local post office.
• Answer, forward and screen telephone calls, and distribute incoming post.
• Carry out additional administrative tasks as required to keep the office running smoothly.

Required profile

• Minimum two years’ experience in a busy customer service or administration role.
• Proficient use of Microsoft Office applications.
• Strong written and spoken English communication skills.
• Proactive, flexible and able to work independently with a “can‑do” attitude.
• Excellent time‑management, multitasking and organisational abilities.

Required skills

• Microsoft Office (Word, Excel, Outlook).
• Familiarity with Pegasus Opera 3 (beneficial but not essential).

What we offer

• Competitive salary of around £28,000 per year, dependent on experience.
• Full‑time office hours: Monday‑Friday, 9:00 am‑5:30 pm.
• 25 days holiday plus bank holidays, including a three‑day Christmas shutdown.
• Supportive team culture with annual social events.
• Company pension scheme and an immediate start date.