Sales Office Manager

About the role

We are partnering with a well‑established manufacturing business in Middlesbrough that is looking for an experienced and proactive Sales Office Manager. You will lead the internal sales function, ensure accurate and timely quotations, and support the company’s ambitious growth plans.

Key responsibilities

• Lead and support the Key Account Executive and Internal Sales teams.
• Assist the Sales Manager with day‑to‑day management of sales activities, workloads and priorities.
• Oversee preparation of quotations, ensuring commercial accuracy before final approval.
• Maintain and improve sales office policies, procedures and best practices.
• Drive enquiry progression, quotation conversion and pipeline management through regular performance reviews.
• Act as liaison between sales, estimating, design, production, projects and senior management.
• Maintain accurate enquiry, quotation and order data within ERP/SAP systems.
• Monitor sales KPIs such as turnaround times, conversion rates, pipeline movement and forecast accuracy.
• Coach and support team members, promoting excellent customer service and commercial awareness.
• Escalate and resolve issues affecting customer commitments or delivery.
• Review sales incentive applications for eligibility prior to payment.

Required profile

• Previous experience managing or supervising an internal sales or sales office team.
• Strong organisational, planning and prioritisation abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively across multiple departments.
• Commercial awareness with sound decision‑making capability.
• Proactive, positive attitude and commitment to continuous improvement.

Required skills

• Experience with ERP/SAP systems or similar business software.

What we offer

• Negotiable salary.
• 25 days annual leave plus 8 bank holidays.
• Company pension scheme with enhanced employer contributions after one year.
• Free on‑site parking.
• Standard office hours: Monday‑Thursday 9:00‑17:00, Friday 8:00‑14:00.