Sales & Supply Representative – Customer Service Focus

About the role

We are looking for a motivated Sales & Supply Representative to join our team in Sutton. The role combines customer‑facing service with order management, ensuring a seamless experience from enquiry to delivery. You will work in a hybrid model, spending four days in the office and one day remote. The position offers a starting salary between £26,000 and £28,500 per year, plus a range of benefits.

Key responsibilities

• Liaise with customers on all enquiries via phone and email, providing clear and helpful information.
• Receive and process orders, ensuring accuracy, completeness and timely entry into the system.
• Prepare quotes in line with guide pricing and communicate them to customers promptly.
• Monitor delivery schedules, ensure orders are delivered on time, and advise customers of any potential delays.
• Provide day‑to‑day support to the Sales team, assisting with administrative tasks and follow‑ups.
• Investigate and resolve invoice queries, coordinating closely with the accounts department to prevent outstanding balances.
• Perform other ad‑hoc duties as required to support the smooth operation of the sales function.

Required profile

• Exceptional communication skills, both written and verbal.
• Resilience and ability to multitask in a fast‑paced environment.
• Proactive, positive attitude with a strong team ethic.
• High numerical competence for accurate order and invoice handling.
• Solid IT proficiency for using internal systems and tools.
• Minimum GCSE (or equivalent) grade C/4‑5 in Maths and English.
• Ability to work independently while collaborating effectively with colleagues.

Required skills

What we offer

• Generous discretionary annual bonus scheme.
• 25 days holiday plus bank holidays, with additional leave for birthdays and moving home.
• Competitive pension scheme.
• Refreshments including fresh fruit.
• On‑site yoga and physiotherapy sessions.
• Company‑wide social events.
• Travel bonus – paid parking pass or £500 annual travel allowance.
• Hybrid working arrangement (4 days office, 1 day remote).